Top Tank Sage

- You have 30 days from the date of delivery to initiate a return.

- Items must be in their original condition, unworn, unwashed, and with all tags attached.

- To initiate a return, please fill out the contact form in the " Contact Us" section of our website to receive a return authorization number and further instructions.

Refunds:

- Once we receive your returned item, we will process your refund within 7-10 business days.

- Refunds will be issued to the original payment method used at the time of purchase.

- Please note that shipping costs are non-refundable.

Exchanges:

- We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order.

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately with photos of the issue, and we will work to resolve the problem.

For any questions about our return and refund policy, please don’t hesitate to reach out to our customer service team. We appreciate your understanding and support!

 

- Once your order is placed, please allow up to 5 business days for processing. This includes order verification, preparing your items for shipment, and ensuring quality control.

Shipping Methods:

- After your order is processed, it will be shipped using DHL Parcel . Delivery times vary based on your location and the shipping method selected at checkout.

Shipping Rates:

- Shipping rates are calculated at checkout based on your location and the size of your order.

Tracking Your Order:

- Once your order has shipped, you will receive a confirmation email with tracking information so you can follow the status of your package in transit.

International Shipping:

- We currently offer international shipping to select countries. Additional customs fees and duties may apply and are the responsibility of the customer.

Alemania DE, Francia FR, Austria AT,  Bélgica BE,  Croacia HR,  Eslovaquia SK, Eslovenia SI,  Holanda NL, Hungría HU,  Luxemburgo LU, Polonia PL,  Rep. Checa CZ, Rumanía RO, Bulgaria BG, *  Estonia EE,  Grecia GR, Irlanda IE , *  Letonia LV , *  Lituania LT , *  Dinamarca DK , *  Finlandia FI , *  Suecia SE , Italia IT 

* For these countries, only Service Point delivery is currently available.

Customer Support:

- If you have any questions or concerns about your order, please reach out to us through the contact form in the “Contact Us” section of our website. We’re here to help!

Thank you for shopping with us! We appreciate your support and hope you enjoy your purchase!